Hello! We are Deepsight Réalité Augmentée, Inc. (“Deepsight” or “we”).
We create holographic guides to facilitate learning and completion of complex procedures, take advantage of remote assistance to solve problems faster and more efficiently, and track key performance indicators about our clients’ workforce and processes for continuous improvement. Our services comprise DS Studio, DS Holo and DS Console (together, “Services”).
- DS Studio allows users to configure 3D work instructions on our desktop application;
- DS Holo allows operators to visualize such instructions via XR glasses or mobile applications and generate data in real time; and
- DS Console, our analytics dashboard, allows users to view performance indicators.
Please note that we process your personal information as part of our Services which we render for our customers, with whom you may have an employment or other type of contractual relationship. Our customers are solely responsible from compliance with any applicable laws and regulations pertaining to our use of your personal information as part of the Services we render for our customers. If you have any questions or concerns regarding how we process your personal information, including on behalf of our customers, or regarding your privacy, please do not hesitate to contact us. You can email us at firstname.lastname@example.org or send us a letter to the following address:
Attn: Privacy Officer
474, Rue McGill, Suite 210, Quebec (Quebec) Canada H2Y 2H2
WHAT IS PERSONAL INFORMATION?
When we use the term “personal information”, we mean any information that relates to an identified or identifiable natural person. This includes the obvious data such as a name, home address, email address, phone number, birth date, as well as employment information including role and seniority, contact details, annual income and other economic, cultural, or social identity of natural persons.
WHAT PERSONAL INFORMATION DO WE PROCESS ABOUT YOU AND FOR WHAT PURPOSES?
For detailed information, please see the table below:
|Account and Login Information||
|Usage and Technical Log Information||
|Inquiry and Support Information||
|Activity Information (DS Holo)||
DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
Yes, we do share your personal information with third parties, as explained below. However, we do not sell your personal information to third parties. These third parties may host the personal information on servers outside of your place of residence.
|Categories of Recipients||
We share Activity Information collected on DS Holo with our customers, via DS Console, as part of our services which we offer to them. We do not control how our customers use or disclose Activity Information. If you are an individual DS Holo operator, please contact your employer for further information on their data usage and handling practices.
We may also share your inquiries or requests relating to your privacy rights with our customer, who may be contractually and legally responsible for responding to your inquiry or fulfilling your request.
|IT Service Providers||
We use service providers to provide and host our Services online. Depending on customer preference, our Services may also be hosted directly by our customers.
|Communication Service Providers||
We use communication partners to send you emails, to manage our live chats, and to send other communications.
|Business Transactions||We may disclose your personal information in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business by another entity or investors.|
|Law Enforcement||Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to licit requests by competent authorities. We only share personal information for these reasons when we are legally required to do so, and after we made our own verifications.|
|Other legal requirements||
We may disclose your personal information if we are required to do so by applicable legal requirements, such as to:
DO WE TRANSFER PERSONAL INFORMATION INTERNATIONALLY?
We may transfer your personal information internationally, including to the United States.
WHAT ARE YOUR RIGHTS?
The Personal Information Protection and Electronic Documents Act (PIPEDA) provides you with limited rights concerning your personal information. The Office of the Privacy Commissioner of Canada has published a number of resources to help you understand and take action on your rights.
In Quebec, you may have certain rights such as (i) the right to be forgotten, (ii) the right to data portability, (iii) the right to object to automated decision-making, and (iv) the right to request information about data processing.
If you have questions regarding how Deepsight processes your personal information or you are looking to exercise your rights, please contact us directly at email@example.com or:
Attn: Privacy Officer
474, Rue McGill, Suite 210, Quebec (Quebec) Canada H2Y 2H2
If you are using our Services as an end user, or as part of your duty to or function within one of our customers, please note that we may share your inquiry or request with the respective customer, who may be contractually and legally responsible for responding to your inquiry or fulfilling your request. In these cases, we will inform you when your inquiry or request has been redirected to our customer.
We will try to help you with your request free of charge. However, we may request that you pay a reasonable fee if you request a transcript, or a reproduction or for us to send a copy of your personal information, if the law allows us to do so. If we need to charge a fee to process your application, we will contact you before addressing your request.
For security reasons and to avoid any fraudulent request, we may be required to ask that you provide a proof of identity with your request. We will not use such personal information for any other purposes.
We will respond to your request within thirty (30) days, unless agreed otherwise. Please remember that personal information rights are not absolute and could be refused. If your request is denied, we will notify you in writing, and provide you with detailed motives and information on how to contest our decision.
If you are in Canada, you can contact the Office of the Privacy Commissioner (OPC). The OPC has published advice to help you access your personal information, as well as exercise your rights when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:
9:00 am to 4:00 pm EST
Office of the Privacy Commissioner
30 Victoria Street
You can also use this online form.
If you’re not satisfied with how we process your request, you can communicate with your local data protection authorities or privacy commissioners, and lodge a complaint. We will provide you with explanations on how to do so in our response to your request based on your location. To launch a complaint with the OPC, you can fill out this form.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We established security safeguards to protect your personal information. We take precautions to protect your information. When you submit personal information via the website, your information is protected both online and offline.
Wherever we collect personal information, that information is encrypted and transmitted to us in a secure way. Please consult the security certifications held by our cloud service provider, AWS, here.
Please be aware, however, that no method of transmitting information over the Internet or of storing information is completely secure. It’s your responsibility to keep your credentials secure and ensure that you’re connected on a safe network.
HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We store your personal information for as long as necessary to provide our customers with our Services or as required by law, whichever is longer.